Returns & Refunds
Last updated: October 8, 2026
This policy explains when you can return an order and how refunds work. It is part of our Terms and Conditions.
Returns
- You can request a return within 30 days of delivery.
- Products must be unopened and unused, in their original packaging.
- Every return must be approved by BioLabs Peptides before you send it back. Returns sent without approval may not be accepted.
How to start a return
- Email [email protected] with your order number and the items you want to return.
- We will reply with return instructions and the return address.
- Once we receive and inspect the items, we will email you to confirm the refund.
Damaged, incorrect or missing items
If something arrives damaged, or we sent the wrong or missing item, email us at [email protected] with your order number and photos. We will send a replacement or issue a refund.
For packages lost or damaged in transit, see Shipping & Delivery (Package Protection).
Refunds
Approved refunds are issued to the original payment method.
Order cancellations
If you need to cancel an order, contact us as soon as possible at [email protected].
Chargebacks
Before opening a dispute or chargeback with your bank, please contact [email protected] and allow thirty (30) business days for us to resolve the issue, as set out in our Terms and Conditions.
Contact
BioLabs Peptides, PO Box 494, Prosper, TX 75078
Email: [email protected] · Phone: 855-BIOLAB-1